Contact
Talk to us
Four ways in, depending on what you need. A real person reads all of them.
App support
Trouble with your account, a booking, an order or a subscription. Include the email on your account and we can find it faster.
support@petifly.petBusiness & partnerships
You run a clinic, salon, shop, shelter or events organisation and want to be on Petifly, or you want to talk commercial terms before signing up.
partners@petifly.petBugs & feature ideas
Something broken, or something missing. The feedback form pre-fills the details that help us reproduce it.
Open the feedback formPrivacy & data requests
Access, correction, erasure, portability or withdrawing consent. Most of it you can do yourself in the app under Profile → Privacy & data; for anything else we reply within one month.
support@petifly.petBefore you write
Some things are faster to do yourself
These all live in the app and take less time than an email round-trip.
- Cancel or change a subscriptionProfile → Membership
- Export or delete your dataProfile → Privacy & data
- Delete your accountProfile → Settings → Delete account
- Change the app languageProfile → Language
- Turn notifications on or offProfile → Notifications