Contact
Talk to us
Four ways in, depending on what you need. A real person reads all of them.
- ways in, one per kind of question
- 4
- languages we answer in
- 3
- things you can settle in the app
- 5
- the longest a data request takes
- 1 month
Support
App support
Trouble with your account, a booking, an order or a subscription. Include the email on your account and we can find it faster.
support@petifly.petPartnerships
Business & partnerships
You run a clinic, salon, shop, shelter or events organisation and want to be on Petifly, or you want to talk commercial terms before signing up.
partners@petifly.petBugs & ideas
Bugs & feature ideas
Something broken, or something missing. The feedback form pre-fills the details that help us reproduce it.
Open the feedback formPrivacy
Privacy & data requests
Access, correction, erasure, portability or withdrawing consent. Most of it you can do yourself in the app under Profile → Privacy & data; for anything else we reply within one month.
support@petifly.petBefore you write
Some things are faster to do yourself
These all live in the app and take less time than an email round-trip.
All of it lives under Profile, and none of it needs us.
- Cancel or change a subscriptionProfile → Membership
- Export or delete your dataProfile → Privacy & data
- Delete your accountProfile → Settings → Delete account
- Change the app languageProfile → Language
- Turn notifications on or offProfile → Notifications
Still stuck
Write to us and a person writes back
No ticket number and no queue. Tell us what happened and which email your account uses, and we take it from there.
We answer in English, Greek and Russian, usually within two working days.